Return Policy

At Infix Mart, customer satisfaction is our top priority. We understand the importance of receiving products in perfect condition, which is why we offer a flexible return policy on specific cases.

1. Eligibility for Returns

We accept returns only for products that are damaged or defective at the time of delivery.

Return requests must be initiated within 3 days of receiving your order.

2. Return Conditions

To qualify for a return, customers must provide a clear unboxing video as proof that the product was damaged or defective when received.

The product must be unused and in its original packaging.

3. Non-Returnable Items

Products that are damaged after use or due to mishandling are not eligible for return. No returns will be accepted without the unboxing video proof.

4. How to Request a Return

To initiate a return, please contact us via our Contact Page and include:

• Order ID
• Reason for return
• Unboxing video (uploaded to Google Drive, YouTube, etc., with a shareable link)

5. Refund Process

Once your return request is approved, we will arrange for pickup and initiate a refund or replacement as per your preference.

Need Help?

If you have any questions, feel free to reach out to our support team anytime through the Contact Page.